3-year cruise canceled weeks before setting sail, prompting passenger backlash

Table Of Content

• ABC News Live
• Newsfeed Now: President Trump campaigns in NC; Presidential …
• Cincinnati woman sold home, paid $32K to board 3-year cruise. Now it's canceled
• Remember that 3-year-long cruise? It’s been cancelled, 1 week before departure
• Watch: How $300 million Carnival cruise ships are demolished in Turkey
• 'We found out while we were flying': Last-minute cruise cancellations leave travelers scrambling

The sailing was originally going to take place on the MV Gemini ship, but Life at Sea later reportedly set its sights on the larger former AIDA Cruises ship AIDAaura. However, Celestyal Cruises announced earlier this month that it had acquired that vessel. But cruise company Life at Sea recently told customers who bought passage on a three-year voyage that rather than visiting 140 countries, their trip was called off.

ABC News Live

According to the outlet, the cruise was postponed to Nov. 11 and relocated from Istanbul to Amsterdam shortly before its original Nov. 1 departure date. TAMPA, Fla. (WFLA) — Norwegian Cruise Line has canceled more than a dozen cruises for 2025. "They kept leading us on, making us hold out hope until the very last minute, just days before we were supposed to depart," Kara told The Times. The cheapest cabins cost about $115,500 a person in a double-occupancy cabin for the three-year voyage, rising to nearly $300,000 for a room with a balcony. The price included meals, drinks, entertainment, seminars, and medical consultations, Miray said.

Life at Sea: What to know about the 3-year cruise around the world, now canceled - NPR

Life at Sea: What to know about the 3-year cruise around the world, now canceled.

Posted: Wed, 29 Nov 2023 08:00:00 GMT [source]

Newsfeed Now: President Trump campaigns in NC; Presidential …

Terms of the deal help illuminate the would-be passengers' financial and logistical plight. Under its 12-month payment plan, the first draw came due one month ahead of the sail date. Those customers are now scrambling to make new plans for where they will live for the next three years — and to extract refunds from the cruise line. The intense fallout is drawing comparisons to infamous debacles such as the Fyre Festival — the "luxury" music festival that was more like a "disaster relief area."

Cincinnati woman sold home, paid $32K to board 3-year cruise. Now it's canceled

"There’s a whole lot of people right now with nowhere to go, and some need their refund to even plan a place to go – it’s not good right now," one passenger told CNN. While the cruise is canceled, some passengers are still in Istanbul, where the ship was set to originally leave Nov. 1 before the departure location was changed to Amsterdam. Passengers for the three-year voyage were informed Nov. 17 that the cruise was canceled. Life at Sea had promised customers a renovated vessel with “world-class” amenities, including a business centre, a library, a 24-hour on-call hospital with free medical visits and education classes for adults. There were also promises of a state-of-the-art wellness centre, multiple dining options and philanthropic initiatives that guests could register for. Now, Life at Sea is promising customers repayment for the minimum US$115,500-per-person package, saying that monthly refund instalments would begin mid-December.

A cruise that intended to take its passengers from Europe to Asia to Africa and back over the course of a few years has been canceled, leaving those who had already bought tickets for the journey in limbo, CNN reported on Friday. The Life at Sea Cruises’ voyage was called off because the company wasn’t able to acquire a ship to carry its customers, despite initial plans to set sail on November 1. The company also informed customers earlier this month that the retired cruise ship they planned to buy and renovate ahead of their departure had been bought by another company. Life at Sea Cruises also stated in the translated statement that any customers who want a refund will receive it, including money spent on acquiring visas and other travel expenses. They also told ABC News that those who have already paid will have a cabin waiting when the ship is ready. The cruise, which was originally scheduled to depart from Istanbul on Nov. 1 and visit nearly 400 ports, was scrapped earlier this month.

Remember that 3-year-long cruise? It’s been cancelled, 1 week before departure

Life at Sea previously pushed the cruise’s departure back multiple times. Passengers said they were told its most recent sail date was Nov. 30, CNN reported last month, though the brand told the outlet at the time that there was not a confirmed departure date or place. Miray CEO Kendra Holmes also left earlier this month, according to Business Insider. The company had previously said it would offer buyers alternative departure dates or "expedited refunds" if it was unable to sail on December 1, Business Insider previously reported. The Times reported that Miray asked passengers to sign an agreement spreading refund payments out between December and February. As of December 28, the Youssefs had been living in a hotel in Istanbul for a month — paid for by the cruise company — and were still waiting for their $80,000 refund, The Times reported.

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The couple left for Istanbul in late October, with the cruise set to depart on November 1. It was then pushed back to November 11, with the departure port changed from Istanbul to Amsterdam, and then delayed further to November 30, before ultimately being canceled. The Life At Sea cruise was canceled last minute after the owners failed to find a ship and said that investors withdrew. Life at Sea said all passengers would be given full refunds in installments between December and February, according to USA TODAY. Hotel accommodations in Istanbul will also be covered until Dec. 1, and other travel expenses will be reimbursed.

Watch: How $300 million Carnival cruise ships are demolished in Turkey

"In two days' time, we own this vessel," Life at Sea itinerary planner Robert Dixon said in late September, speaking in a promotional video from the bridge of a ship he called the "MV Lara." Some passengers reportedly only learned of the cancellation after arriving in Turkey. They would spend roughly 300 days at sea, 795 days at port and have 413 overnight port stays, Chief Operating Officer Ethem Bayramoglu of Miray Cruises, the Turkish parent company of Life at Sea, said in that online session.

A Three-Year Cruise Is Canceled for Lack of a Ship - The New York Times

A Three-Year Cruise Is Canceled for Lack of a Ship.

Posted: Mon, 27 Nov 2023 08:00:00 GMT [source]

Norwegian Cruise Line said affected passengers will receive a full refund and a 10 percent discount that can be used on any sailing through Dec. 31, 2025. “We are committed to providing exceptional vacation experiences, both aboard our ships and by taking our guests to some of the most sought-out destinations around the world. While we try to maintain original itineraries as much as possible, at times modifications are made to optimize the itinerary, enhance the guest experience or accommodate certain circumstances,” a spokesperson said. The February Norwegian Epic sailing was set to depart from Port Canaveral.

What was once the trip of a lifetime has become the phantom trip from hell. Representatives for Life at Sea Cruises and Miray Cruises did not immediately respond to CNBC Make It's request for comment. "The minute I saw an ad, I thought, 'This is really right up my alley,'" Witman said. "I owned a house. I had needed knee surgery, so I expedited all of those things. I sold my house. Got rid of most of my things."

Charging $38,513 to $98,226 per person per year for double occupancy cabins, the entire trip would cost at least $230,000, a relative steal when it comes to cruise prices. The company said its ship, to be called the MV Lara, would have a capacity of 1,266 passengers, and it expected to be 80 percent booked. The trip was canceled earlier this month after the company failed to secure a ship for the voyage, USA TODAY reported.

Prices started at $87,000 per year for double occupancy, according to the company’s website. On Nov. 20, in another update from Miray Cruises owner Vedat Ugurlu to passengers, he said the Life at Sea Cruise trip was canceled. Meredith Shay, a retired flight attendant who had been preparing for the adventure, told "Good Morning America" she was on a payment plan of $35,000 per month to stay in one of the biggest rooms on the ship.

Life at Sea Cruises had promised passengers of its inaugural three-year voyage the trip of a lifetime — they were supposed to set sail on Nov. 30, travelling to 382 ports across 140 countries over the span of three years. The would-be passengers are understandably upset with the cruise company. More than 100 cabins had been sold, and some travelers had given up their homes and other possessions with the understanding that they’d be at sea for three years. Others are still in Istanbul, where the cruise was originally supposed to depart from. And many are waiting for a refund, which the company said it will pay in installments through late February. ABC News obtained messages passengers received from the owners of Life at Sea’s parent company Miray Cruises saying the company was unable to purchase a ship after "investors declined to support us further due to unrest in [the] Middle East."

The company intended to buy the AIDAaura ship, which was retired by AIDA Cruises, part of Carnival Corp. over the summer. However, the sale took longer than anticipated, and a different company, Celestyal Cruises, bought the ship. “There’s a whole lot of people right now with nowhere to go, and some need their refund to even plan a place to go — it’s not good right now,” a passenger who wanted to remain anonymous told CNN. "Because as you know, three-year cruises is a mega project. The reason for this is our vessel capacity—needed to exceed more than 600 cabins. And right now, we only have 104 cabins." In a statement to the news outlet, Miray Cruises owner Vedat Ugurlu said the cruise wasn't canceled but postponed until May 2024. "Because as you know, three year cruises is a mega project. The reason for this is our vessel capacity -- needed to exceed more than 600 cabins. And right now we only have 104 cabins."

Prices started at just under $30,000 per year for each guest based on double occupancy when the cruise was announced earlier this year, including meals, drinks, Wi-Fi and more. Miray's attempts to purchase the ship dragged on for weeks, and it eventually stalled after investors balked, according to a company message obtained by CNN and other outlets. "Still waiting for my refund. And now you've gone belly up?" a woman who identified herself as a Life at Sea customer said recently on the company's Instagram account.